Delivery

All of our jewellery items will be handmade by our on-site goldsmith when the order comes in. Orders can take up to 7 working days to complete, and in busier times can take longer. This is because we don't want to rush your orders, as this could result in a compromise of quality. Nose studs take on average 3 working days production time, and larger items can take on average a week. If you place a custom order, production time will be discussed with you separately.

If you select the Special-Delivery or UPS delivery option at checkout - your order will be prioritized, and will usually be dispatched within 48 hours.

Once made, sterilized, checked and packaged all items are sent via recorded signed-for delivery. Once dispatched, we will send an online tracking number.

Delivery Prices:

UK -
1st Class Signed-For Delivery - Estimated 2/3 working day delivery (once shipped) - £1.

Special Signed-For Delivery -Next day (once shipped) - £5.

USA & Canada -

International Signed-For Delivery - Estimated 10/15 working days (once shipped) -£5.

UPS International Courier Delivery - Estimated 2/3 working days (once shipped) - £30.

Europe -

International Signed-For Delivery - Estimated 7/10 working days (once shipped) - £5.

UPS International Courier Delivery - Estimated 2/3 working days (once shipped) - £30.

We do ship to most places, please contact us for more details on delivery to specific countries.

IF YOU REQUIRE COURIER SHIPPING - WE CANNOT SHIP VIA COURIER TO A PO BOX ADDRESS.

Please Note: These delivery times are counted from when the orders are shipped. So once we receive the order it is made up (see above for average times). They are then shipped out to you via your selected delivery option.

Very rarely, delivery can take longer due to unforeseen circumstances with the postal service. We cannot be held responsible for this delay, although we will do everything we can to help in this situation.

If for some reason your order gets lost in transit - we will send out a replacement free of charge. We have to wait for the order to be missing for 25 working days before we can claim the order as lost, so we will not send the free replacement until this time has passed. We request a proof of delivery signature for all items we send out - so if the order has been signed for, then we will not send a replacement.

Any inquiries?

Please don't hesitate to contact us:
Email: all@bodymattersgold.com | Tel: UK - 01444 871369 Outside UK: 44 1444 871369